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Discover how you might be owed significant FBA reimbursements from Amazon due to common inventory and logistical errors, and work with Sitruna in partnership with Carbon6 and Seller Investigators to claim this back.
．Damaged inventory at the warehouse
．Destroyed item without permission
．Lost inventory at the warehouse
．Carrier damaged inbound shipment in transit
．Lesser reimbursement for quantity
．Insufficient reimbursement value
．Chargeback issued without refund
．Failure to return items to inventory
．Correct inaccurate weights and dimensions
．Reimbursement for past overages
．Item not returned
．Item returned outside of return window
．Different item returned
Working alongside Carbon6 and Seller Investigators, Sitruna Recovery leverages industry leading software and processes combined with your in-house Sitruna brand manager to ensure a seamless, easy-to-use and effective reimbursement service.
Our dashboard offers a fully transparent view of the full reimbursement process, allowing you to track and monitor every claim.
You must be an Amazon Pro Seller in order to use Sitruna Recovery — we’ll need you to sign up an account and authorize us with Amazon SP-API credentials to import all of your store front data and add the case manager as a Seller Central user.
Yes, we are using Amazon’s infrastructure (AWS) advanced encryption to store your information.
We charge a percent commission on all successful reimbursements, including inventory reimbursements. To value a unit of inventory, we use the amount per unit value Amazon assigns. This is a platform fee charged by Carbon6 & Seller Investigators to use their software and technology.
We accept all major debit and credit cards. Your payment information is encrypted via our integration with Stripe.
Yes, there are no long-term contacts. Simply notify us through email, recovery@sitruna.com
3 – 5 business days after we file a case with Amazon Support.
The Statement View in your Payments Report shows you when and how much you will be paid. Other Transactions show all FBA Inventory Reimbursements. It can take up to 5 business days for your money to appear in your bank account after we initiate payment.
Amazon lost inventory at the warehouse, and it has been 30 days in past 18 months.
Amazon damaged inventory at the warehouse, and it has been 30 days in past 18 months.
Amazon claims to have reimbursed a return but it has not been reimbursed.
Amazon improperly received or miscounted items from inbound shipments in past 9 months.
Amazon claims to have placed an item back into your inventory but it has not been replaced.
Amazon issued a refund, but customer never returned item and it has been 45 days.
No. In accordance with Amazon’s Terms of Service, we do not automate any claim submissions. Your case manager reviews each potential claim and manually submits quality claims with accurate data.
Fees are only charged on reimbursements that are granted directly from a case opened by Sitruna Recovery and identified by the Carbon6 / Seller Investigators software. No fees are charged on reimbursements outside of this, and all cases are tracked via the platform
