We're looking for a skilled Delivery Lead to manage and grow our Amazon client accounts. The ideal candidate will have a strong background in account management, a deep understanding of Amazon's marketplace, and excellent communication skills. You'll be responsible for building client relationships, managing projects, and delivering exceptional results.
As a Delivery Lead, you are experienced in account management, knowledgeable in the Amazon marketplace, proactive, organized, and a target-oriented individual who can thrive in a fast-paced environment.
Responsibilities
- Ownership of a portfolio of accounts: Direct responsibility for the retention of a portfolio of clients, and the maintenance (and growth) of the revenue that those accounts bring into the company.
- Communication and Reporting: Serve as the main point of contact for assigned clients, fostering strong and trusting relationships. Monitor key performance indicators (KPIs) such as sales ad spend, and profit margins, to make data-driven recommendations. Provide Weekly Reports and lead Quarterly Business Reviews (QBRs) to evaluate performance and align on future goals.
- Strategic Planning and Execution: Partner with clients to define quarterly and annual goals, developing actionable strategies to achieve them.
- Operational Execution & Project Management: Carry out day-to-day operational tasks, ensuring client goals and timelines are met. Delegate responsibilities effectively within the internal account team ensuring all aspects of the client account are managed efficiently.
- Problem Solving and Risk Mitigation: Proactively identify and address potential challenges, such as inventory issues, price fluctuations, or competitor threats. Provide solutions and adjust strategies in response to changes in the market or client needs.
- Identification of commercial opportunities: Spot upsell opportunities to offer additional Sitruna services and grow the value of your client accounts.
Qualifications
- Minimum 5 years of relevant work experience in Amazon account management is a must-have
- Strong analytical skills with the ability to interpret data, identify trends, and make data-driven decisions
- Experience using Microsoft Excel and PowerPoint
- Excellent communication skills, both written and verbal
- Detail-oriented with a passion for delivering exceptional results and exceeding client expectations
- Self-motivated with the ability to thrive in a remote work environment
