Clawback money Amazon owes you for

Maximise profits with Sitruna Recovery

Why does Amazon owe you money?

Discover how you might be owed significant FBA reimbursements from Amazon due to common inventory and logistical errors, and work with Sitruna in partnership with Carbon6 and Seller Investigators to claim this back.

Lost and Damaged Units

．Damaged inventory at the warehouse
．Destroyed item without permission
．Lost inventory at the warehouse
．Carrier damaged inbound shipment in transit

Lost Inbound Shipments

．Lesser reimbursement for quantity
．Insufficient reimbursement value
．Chargeback issued without refund
．Failure to return items to inventory

FBA Fee Overages

．Correct inaccurate weights and dimensions
．Reimbursement for past overages

Customer Returns

．Item not returned
．Item returned outside of return window
．Different item returned

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Industry leading technology

Sitruna x Carbon6
x Seller Investigators

Working alongside Carbon6 and Seller Investigators, Sitruna Recovery leverages industry leading software and processes combined with your in-house Sitruna brand manager to ensure a seamless, easy-to-use and effective reimbursement service.

Our dashboard offers a fully transparent view of the full reimbursement process, allowing you to track and monitor every claim.
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"Sitruna Recovery is efficient, effective, and transparent. They helped recover funds I wasn't even aware of and it was handled directly by my main contact at Sitruna. Highly recommended as a easy way to increase profitability."

Joel Anthony

Founder, Snuggy

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Affordable & no upfront cost

A 20% fee is charged for any successful reimbursmenents to cover the software and claim cost. You only pay for claims filed by Sitruna Recovery and only AFTER you have been reimbursed by Amazon and received the money.

Fully managed service

We submit claims directly to Amazon and will support in submitting any packing lists, shipment tracking or invoices required by Amazon. Your Sitruna brand manager is always on-hand for support or queries.

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Maximise reimbursments

We work with Seller Investigators and Carbon6 to access the industry's leading software and cover all possible FBA reimbursement opportunities in all Amazon marketplaces.

FAQs

Find quick answers to common queries about Sitruna Recovery FBA reimbursement service.

What information will I need to get started?

You must be an Amazon Pro Seller in order to use Sitruna Recovery — we’ll need you to sign up an account and authorize us with Amazon SP-API credentials to import all of your store front data and add the case manager as a Seller Central user.

Is my information secure?

Yes, we are using Amazon’s infrastructure (AWS) advanced encryption to store your information.

What is your fee?

We charge a percent commission on all successful reimbursements, including inventory reimbursements. To value a unit of inventory, we use the amount per unit value Amazon assigns. This is a platform fee charged by Carbon6 & Seller Investigators to use their software and technology.

How do I pay?

We accept all major debit and credit cards. Your payment information is encrypted via our integration with Stripe.

Can I cancel the service at anytime? How do I cancel my service?

Yes, there are no long-term contacts. Simply notify us through email, recovery@sitruna.com

How long does it take for a refund to be processed?

3 – 5 business days after we file a case with Amazon Support.

How can I track my reimbursements?

The Statement View in your Payments Report shows you when and how much you will be paid. Other Transactions show all FBA Inventory Reimbursements. It can take up to 5 business days for your money to appear in your bank account after we initiate payment.

What reimbursement cases do you cover?

Amazon lost inventory at the warehouse, and it has been 30 days in past 18 months.
Amazon damaged inventory at the warehouse, and it has been 30 days in past 18 months.
Amazon claims to have reimbursed a return but it has not been reimbursed.
Amazon improperly received or miscounted items from inbound shipments in past 9 months.
Amazon claims to have placed an item back into your inventory but it has not been replaced.
Amazon issued a refund, but customer never returned item and it has been 45 days.

Do you automate claim submissions?

No. In accordance with Amazon’s Terms of Service, we do not automate any claim submissions. Your case manager reviews each potential claim and manually submits quality claims with accurate data.

Do I pay a fee for any cases filed outsite of Sitruna Recovery, or any reimbursements automatically processed by Amazon

Fees are only charged on reimbursements that are granted directly from a case opened by Sitruna Recovery and identified by the Carbon6 / Seller Investigators software. No fees are charged on reimbursements outside of this, and all cases are tracked via the platform

Tailored All-in-One Services

Comprehensive Growth Solutions for Your Amazon Store

At Sitruna, we're not just another Amazon marketing agency; we're your growth partners.

From launching new accounts to advertising, creating engaging content, and handling operations, we take a holistic approach to propel your business to new heights.