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About the company

We're a friendly start-up team, headquartered in London but with a global team. We are a recent finalist in the UK Business Awards "Best Place to Work".
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Amazon Technical Specialist

Location

Philippines

Type

Remote

Salary

DOE

Job Description

Posted on:
March 14, 2025

Who are we?

Sitruna are a full-service Amazon agency founded in 2019 with the mission statement of providing our partner brands with everything they need to succeed on Amazon. We’ve gathered a best-in-class team of eCommerce specialists, who collectively have the expertise to optimise every aspect of an Amazon account: from tech support to marketing, logistics to graphic design. Whilst we’re headquartered in London, UK, we are a truly unified global team with members based in the Philippines, Vietnam and beyond. As a recent finalist in the UK Business Awards ‘Best Place to Work’ category, we’re confident in our ability to provide a work life balance that suits you, with a focus on career development to hone your skills.

Who Are We Looking For?

We are looking for someone with extensive experience in Amazon technical support and a track record of solving complex issues with Amazon listings and accounts. Our ideal candidate will have the confidence to communicate directly with clients, an innovative approach to troubleshooting and the curiosity to stay on top of new developments on the platform. We need a proactive, organised team player who has a methodical and analytical approach to problem-solving.

Skills/Experience:

We're seeking an experienced Amazon Technical Specialist to join our rapidly growing team of experts. Your core responsibilities would include:

  • Daily Technical Support: Assist Delivery Leads in solving technical issues related to account health and product listings, proactively identify issues and find solutions for them.
  • Task Management: Staying organised with current and new tasks to work on tasks assigned by the team or clients effectively.
  • Progress Reporting: Regularly update brand managers and clients on new progress and ensure that all assigned tasks are completed in a timely manner.
  • General Technical Updates: Share new knowledge with other team members to ensure everyone is updated on new tools and approaches to solving technical issues.

Good knowledge and experience is needed in the following areas:

  • Product Listing and Optimization
  • Product Launching and Ranking
  • Variation Listing
  • Managing Orders, SFP
  • Inventory Management, FBA Shipping and Setup
  • Creating Coupons, Deals and Discounts
  • Trademark Infringement, IP Complaints, Listing Reinstatement, Manage Compliance
  • Brand Registry

What’s in it for you?

Benefits at Sitruna:

Here at Sitruna, we offer the following perks to our Philippine team members:

  • Full-time position
  • Permanent work-from-home arrangement
  • Semi-flexible work schedule (4 hours fixed UK mornings, 4 hours flexible)
  • Paid time off (annual leave, sick leave, bereavement leave, etc.)
  • Monthly Internet allowance
  • Annual health allowance
  • Online and occasional in-person team engagement activities

Amazon Technical Specialist

Philippines

Who Are We?

Sitruna are a full-service Amazon agency founded in 2019 with the mission statement of providing our partner brands with everything they need to succeed on Amazon. We’ve gathered a best-in-class team of eCommerce specialists, who collectively have the expertise to optimise every aspect of an Amazon account: from tech support to marketing, logistics to graphic design. Whilst we’re headquartered in London, UK, we are a truly unified global team with members based in the Philippines, Vietnam and beyond. As a recent finalist in the UK Business Awards ‘Best Place to Work’ category, we’re confident in our ability to provide a work life balance that suits you, with a focus on career development to hone your skills.

What's the Job?

Who Are We Looking For?

Skills/Experience:

We're seeking an experienced Amazon Technical Specialist to join our rapidly growing team of experts. Your core responsibilities would include:

  • Daily Technical Support: Assist Delivery Leads in solving technical issues related to account health and product listings, proactively identify issues and find solutions for them.
  • Task Management: Staying organised with current and new tasks to work on tasks assigned by the team or clients effectively.
  • Progress Reporting: Regularly update brand managers and clients on new progress and ensure that all assigned tasks are completed in a timely manner.
  • General Technical Updates: Share new knowledge with other team members to ensure everyone is updated on new tools and approaches to solving technical issues.

Good knowledge and experience is needed in the following areas:

  • Product Listing and Optimization
  • Product Launching and Ranking
  • Variation Listing
  • Managing Orders, SFP
  • Inventory Management, FBA Shipping and Setup
  • Creating Coupons, Deals and Discounts
  • Trademark Infringement, IP Complaints, Listing Reinstatement, Manage Compliance
  • Brand Registry

What’s in it for you?

Benefits at Sitruna:

Here at Sitruna, we offer the following perks to our Philippine team members:

  • Full-time position
  • Permanent work-from-home arrangement
  • Semi-flexible work schedule (4 hours fixed UK mornings, 4 hours flexible)
  • Paid time off (annual leave, sick leave, bereavement leave, etc.)
  • Monthly Internet allowance
  • Annual health allowance
  • Online and occasional in-person team engagement activities

How to Apply?